The Privacy Act

In March 2014, the Australian Privacy Principles (APPs) replaced the National Privacy Principles and Information Privacy Principles.  The Privacy Act 1988 (Privacy Act) is an Australian law which regulates the handling of personal information about individuals. This includes the collection, use, storage and disclosure of personal information, and access to and correction of that information. The Privacy Act includes 13 Australian privacy Principles that apply to the handling of personal information.  Click here for Privacy fact sheet 17 (Australian Privacy Principles)


Will the things I discuss in therapy be kept private?

Confidentiality is a respected part of psychology’s code of ethics. Psychologists at Mindset Synergy understand that for people to feel comfortable talking about private and revealing information, they need a safe place to talk about anything they’d like, without fear of that information leaving the room. Psychologist follow strict guidelines for professional conduct and confidentiality, and information will remain confidential unless you give your permission to release it.  For example, you may wish you psychologist to discuss your care with your other health care professionals to coordinate your care.   However, there are some exceptions…

When can a psychologist share my private information without my consent?

There are times when there are exceptions to confidentiality.  For example, this may occur to protect you or the public from serious harm (i.e., plans to attempt suicide, plans to hurt others, child abuse).  Other times may be if your psychologist is ordered to release information by the court.  In addition, your psychologist will be required to write a report back to your referring GP if you are utilising a Mental Health Plan under the Medicare Rebate system.  However, if you are self-referred, reports are not sent to your GP.  At your first session, you will receive Mindset Synergy’s Privacy Policy, which covers this information and discusses how your personal information will be handled.

If I access EAP, will my employer know I saw a psychologist and what will they know?

Mindset Synergy do not give information to Employers about who has utilised services, or the information that is discussed within your sessions.  You will usually have a number of sessions that has been approved by your employer – identified by number of sessions per employee.  Your organisation is billed with hours that you have utilised.  If you feel you need support, please discuss with your HR Department how you can access our Employment Assistance Program.

Speak with one of our Qualified Psychologists Today...

Psychologists at Mindset Synergy hold current registration with the Psychology Board of Australia (AHPRA), are Medicare approved, offer Hicaps, and all staff have an active blue card, and undertake criminal history screening.